How to Communicate with Your Advisor
Instant Message (IM) Advising
Instant message your question to an academic advisor! Instant messaging works best for brief communication, generally under 10 minutes. For inquiries requiring more time, your advisor may ask that the session be continued by phone, email, or in person.
How To Start an IM Advising Session
- Add yourself to the IM Advising Queue during designated IM Advising times. IM Advising times can be found on the department calendar.
- Wait for an advisor to initiate contact with you through your CATMAIL (Gmail) account.
- Once the advisor has initiated contact, introduce yourself, provide your student ID# or NetID and start chatting.
Guidelines for IM Advising
- Must add yourself to the IM Advising Queue during designated IM Advising times (otherwise you will not get a response).
- Must use UA official email (@email.arizona.edu) CATMAIL account to IM with an advisor.
- If an advisor does not initiate contact with your right away, wait patiently. They are most likely in another IM session and will get to you as soon as possible.
- Must accept advisor Google Hangout invitation to start session.
- Must introduce yourself to advisor at the beginning of the IM session, including first name, last name, and student ID# or NetID.
- IM Advising sessions will last up to 10 minutes.
- Advisor can ask you to schedule an appointment instead of IM.
Topics that Can be Discussed During IM Advising:
- Check on completion of general education requirements.
- Question about campus resource.
- Clarification of a policy, procedure, date, or deadline.
- Discussion of independent study or internship credit.
- Next semester's course scheduling.
Before using the IM Advising Queue below to initiate a session with an advisor, check the calendar to see when the next IM Advising session is.
Walk in Advising
Walk ins are for quick questions with an advisor, typically lasting 10 to 15 minutes. Discussions that take longer require a scheduled appointment. Walk ins are typically held every Monday-Friday morning and afternoon. Times will vary. Students can see the first available advisor during walk ins.
Walk in advising is appropriate for the following:
- Check on completion of general education requirements
- Question about campus resources
- Clarification of a policy, procedure, date, or deadline
- Transfer course pre-approval
- Discussion of independent study or internship credit
Scheduling an Appointment
Appointments are scheduled meetings with an advisor, typically lasting 30 minutes. Current CS students can schedule an appointment with their assigned advisor by logging into Wise Advising. Non-CS students must contact firstname.lastname@example.org to schedule an appointment.
Arthur Jordan: A-G
David Smith: H-P
Nicole Soley: Q-Z
Appointments are appropriate for the following:
- Academic Probation
- Academic Renewal
- Apply to Graduate
- Check on Degree Progress
- Course Registration
- Incoming Transfer Student
- Long-term Planning of Academic Career
- Prospective High School Student
- Satisfactory Academic Progress Appeal
- Study Abroad Course Approval
- Career Advising
Students can contact email@example.com for quick questions involving:
- General education requirements
- Major requirements
- Campus resources
- Department resources
Department of Computer Science
Academic Services Office